By Paul Morrone CFP®, CPA/PFS, MSA
Working in a profession where customer service is valued so highly has forced me to go through life having what many would say are unreasonable expectations. I also realize that there are costs to receiving a higher level of service and I’m usually willing to pay for it with the understanding that I’ll be taken care of. That’s why it should come as no surprise that when I do have an expectation-exceeding experience, it’s worth talking about. It’s even better when it’s totally unexpected. Hats off to Corelle Brands (owner of the kitchenware companies Corelle, Pyrex, Corningware, etc.) for a rapid and efficient response to a problem I didn’t even know I had.